Woman on mobile phone

A New Digital Banking Experience Is Coming Soon

Get Ready for Exciting Updates in November

We’re upgrading to a new digital banking platform this fall, which means a modern look, expanded functionality, and more tools to help you.

Below you’ll find answers to common questions to make the transition as smooth as possible. We’ll continue updating this page, so be sure to check back for the latest information. For any other questions, please reach out:

Thank you for your patience and support as we make this investment in our future!

Overview

Our current digital banking experience no longer meets modern standards. We’re investing in new technology to grow and provide improved functionality, convenience, and security for our members.

The switch will happen on November 11, 2026.

There may be a brief period during the transition when online and mobile banking services are unavailable. We will provide additional details and advance notice closer to launch. Branches and phone support will be available during regular hours as usual.

  • Your username will stay the same
  • Account numbers, account names, debit and credit cards, and PINs all stay the same. Access to e-statements will remain the same.
  • Direct deposits will be processed as usual
  • Our routing number stays the same
  • Your Bill Pay payees will remain the same
  • Your linked external accounts will not be transferred to the new platform. You will need to link your external accounts to the new platform after the system update.
  • The digital banking website design will have a new look & feel to bring you greater ease, efficiency, and security
  • We’re expanding functionality & bringing you simpler navigation
  • New tools will be provided to help you manage your accounts
  • You’ll have easier access to financial wellness tools and personalized offers
  • You will be able to see your Credit Score
  • A new budgeting tool that will allow you to create budgets for yourself

After our system upgrade, you’ll need to update some services, preferences and account settings, including:

  • You will need to verify your identity and set up your password upon your first login after the system upgrade. Our support team will be available should you need any assistance
  • You will need to re-register your Zelle® account after the system update
  • If you have Face ID, Touch ID, fingerprint login, or another biometric login, you’ll need to re-enable it when you first access the new platform

Digital banking is changing, but the same friendly faces are still here for you! If you need support during or after the upgrade, just reach out to our team.

Fraudsters often try to take advantage during big updates at financial institutions. A reminder that we will NEVER contact you and ask for your account numbers, usernames, passwords, one-time passcodes, or Social Security number. When in doubt, hang up or delete the message, and contact us directly at 732-530-8100.

Will I need to download a new mobile banking app?

If your mobile device is set to automatically update apps, no action is required. Your app will update automatically to our new digital banking platform.

 

If your device is not set to automatically update apps, you will need to manually update through your device’s app store after the platform launches on November 11.

LOGGING IN

You will use your existing username and password during your first login after the upgrade. Upon login, you will be prompted to verify your identity and set up your password. Our support team will be available should you need any assistance

Yes. If you use biometric authentication, you will need to re-enable Face ID, Touch ID, fingerprint login, or other biometric login settings when accessing the new platform for the first time.

 

ACCOUNTS

Yes. Your accounts, balances, and transaction history will transfer to the new platform. However, some services and preferences will need to be set up again after launch (see more details below).

No. Direct deposits will continue to be processed as normal and will not be affected by the digital banking upgrade.

BILL PAY

Yes. Bill Pay payees, payment history, scheduled payments, and recurring payments will transfer to the new digital banking platform.

Validating that your contact information is up-to-date and correct in the existing platform will make the transition easier

Bill Pay may be unavailable for a brief period of time when we make the switch on November 11, but we will provide additional details and advance notice closer to launch.

TRANSFERS

Scheduled and recurring internal transfers between your accounts will carry over to the new platform.

We recommend making a note of any internal transfers now, so you can easily verify that they have been transferred after the upgrade.

Your linked external accounts will not transfer after the system upgrade. You will need to connect your external accounts after the system upgrade.

ZELLE®

No, your Zelle® contacts and payment history will not transfer to our new platform. Once our new platform goes live in November, you’ll need to re-enroll in Zelle® and add your recipients again before sending or receiving money. We recommend saving a list of your contacts now, so you can quickly set up Zelle® after the new platform launches.

Zelle® may be unavailable for a brief period of time when we make the switch on November 11, but we will provide additional details and advance notice closer to launch.