My Payroll didn’t process?

Please log on to our Online Banking platform and from the menu select “Secure Forms” -> “Secure Email”. In the subject, write “Payroll”, in the message provide your first name, last name, member number, and employer name and a description of your issue.

You will receive a response in the same business day, unless your request is received after 3:00pm in which case we will respond the next business day.